Q1 Can I still use the same QR Code after timeout?
A: If it is expired, you may select PayNow prepayment option again at our Website. Please ensure no duplicate payment has been made.
Q2 How do I save the QR Code in my mobile?
A: You may press and hold the QR Code picture and save as image. Alternatively, to screen shot the QR Code in your mobile. You may also refer to the instructions www.vicom.com.sg
Q3 May I know which are the participating banks for PayNow in Singapore?
A: The participating banks are as followed:
- DBS Bank/POSB
- CitiBank
- HSBC
- OCBCBank
- Standard Chartered Bank
- United Overseas Bank
- Bank of China
- Maybank
- Industrial and Commercial Bank of China Limited
Q4 What should I do after I made the online pre-payment?
A: You may visit during our inspection operating hours. Join the inspection queue and inform our inspector of the prepayment. Once the prepayment is verified, proceed with inspection.
Q5 Can I accumulate links points for the pre-payment?
A: You may check with our cashier at the payment counter during the day of inspection.
Q6 Can I do a prepayment for other services? (Re-inspection,VITAS,IU Etc)
A: Currently, pre-payment is only available for periodic inspection service.
Q7 Can I check if my vehicle is due for an inspection?
A: You may visit our home page www.vicom.com.sg, go to Check vehicle due date and enter your vehicle details. A text message/email will be send to you. Alternatively, you may call customer service hotline 64584555 for assistance.
Q8 Can I use the pre-payment service for my vehicle inspection even if my road tax is already overdue?
A: Yes, you may still use our pre-payment service.
Q9 What is validity of inspection after the prepayment?
A: Inspection has to be completed within 60 days.
Q10 For prepayment service, can the inspection be done at JIC Centres? (Pioneer and Ang Mo Kio Branches)
A: Yes, it can be done at all VICOM and JIC Centres
Q11 Can I do a refund of my online payment?
A: Please call Customer Service hotline at 64584555 or email us at customerservice@vicom.com.sg for assistance with refunds.